Consumers may cancel their purchase for any new unused purchases (special orders or sale items are not returnable) that are in re-saleable condition within 20 days of delivery for a full refund. The day of delivery is not counted as a day. If the 20th day lands on a non-working day, then the period is extended to the next working day. Delivery costs charged will also be refunded unless some part of the order is kept and then delivery costs where they apply will be calculated accordingly. Where an upgraded from basic delivery is chosen then the additional amount will not be refundable. Consumables, special orders,, sale & clearance items, and generators are non-returnable.
Return carriage costs are the consumer's responsibility. Products must be unused and repacked as received and are in a resalable condition with all accessories and manuals or certs included. It must be packaged correctly with an outward protective box (or on a pallet if required) to prevent damage to the product or its packaging. Returns that are not packaged correctly and/or have address labels or sticky tapes applied directly to the sales packaging will not be accepted for return. For your own peace of mind please make sure you use a service that is insured and requires a delivery signature.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect, damaged or defective item, etc.). You must inform us within 2 days of delivery if the item is damaged or defective. Please note that means for gifts or items that you are not going to be used for a while that they should be inspected upon receipt.
Manufacturers always have continuous improvement policies. The item received may be slightly different than shown and the colour may vary.
You should expect to receive your refund within 8 working days of us receiving your package, however, in most cases, you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item login to your account under the "My Account" button on our website and login. Once loged in click on the "My Orders" option and get the order number for the order that contains the item you want to return. Email us at [email protected] with the order number, which item you want to return and the reason for the return request. We will respond within one business day or less with shipping instruction and an RMA (return merchandise authorization) number. If you do not receive an email within one business day, please call us on 00 353 (0)91 876595. You have 20 days to request a return and a further 5 additional days to dispatch your returned item(s) to us. It is your responsibility to ship the returned item(s) to us and to make sure they are securely and properly packaged (or on a pallet if required). Please use a carrier that is insured and that requires a signature as proof of delivery. Items returned without an RMA may not be processed correctly or in a timely manner and will be subject to a 20% restocking fee minimum. So please obtain an RMA number.
Excluded from Returns
Certain purchases are excluded from returns. Consumables and special orders are not returnable as are generators, clearance and sale items. Items marked as shipped directly from the manufacturers are special orders an are non-retunable.
Orders delivered by pallet, which are not consumables or special orders, are returnable but a pallet delivery charge will be deducted from the refunded amount.
Returns by commercial or other non-consumer customers are treated differently. You have 10 days from receipt of your delivery to request a return and a further 5 days for you to have your item returned to us. Consumables, special orders and generators are non-returnable.
Return carriage and costs are your responsibility. Products must be unused and repacked as received and need to be in a resalable condition as determined by us, with all accessories, certs and manuals included. It must be packaged correctly with an outward protective box (or on a pallet if required) to prevent damage to the product or its packaging. Returns that are not packaged correctly and/or have address labels or sticky tapes applied directly to the sales packaging will not be accepted for return.
For acceptable non-consumer returns, a 20 % restocking charge will be applied and shipping charges will be deducted where applicable.