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Warranty policy

All the products we sell come with a warranty against defects in materials and workmanship,.subject to being used for their intended purpose and duty. Consumables and clearance items do not come with a warranty. Please see individual brands below for full details. Many brands reserve the right to pick up and inspect the item before warranty claims are completed. However, often as not they will send a replacement product or a replacement part to be fitted by the customer. 

SIP Pickup & Return Warranty
We want to make sure you really enjoy your SIP product and get the very best performance from it. All of their products are backed by a 12 month warranty, with many of their Professional and Industrial machines enjoying an extended 2 year if registered within one month of the invoice date. In the event that a SIP product that you bought from us should develop a fault through faulty materials or workmanship please email us at [email protected] describing the exact fault and we will arrange for your product to be picked up from you and returned to SIP for repair. In the event of a failure of a replaceable part or accessory, they may at their discretion send the item directly to you.
 
 

Teng Lifetime Warranty
Satisfaction guaranteed

All tools bearing the name Teng Tools are designed and manufactured to meet or exceed ISO, DIN and other international standards. Teng Tools International is fully ISO certified and uses ISO 9001 assessed production facilities. Teng Tools products are designed to be used by professionals and are fully supported by the Teng Tools Everlasting Power Guarantee.

Everlasting Power Guarantee

The Teng Tools "Everlasting Power Guarantee" means that they undertake to exchange or repair any item should it ever fail or break under normal working conditions due to faulty workmanship or material. If the fault occurs during the first year of purchase from us we will arrange to have your item picked up or for a Teng representative to call to you. After the first year please arrange to return the item to us.

 
Silverline Lifetime Guarantee

Every Silverline product is guaranteed for a period of 30 days from the date of purchase against a fault developing in either the materials or the workmanship during manufacture. You can extend your guarantee by registering your product online within 30 days of purchase. Any faulty goods will be repaired or replaced free of charge.

Hand Tools Guarantee

Hand tools are guaranteed forever. This simply means all hand tools are guaranteed to be free of defects caused by faulty materials or workmanship from now until the end of time. Naturally, fair wear and tear are not covered.

Power Tools Guarantee

Providing the product is used correctly, Silverline guarantees the performance of electrical and petrol products against failure in materials and workmanship for a period of 3 years. Remember to register your product to extend your 30 day guarantee.

Triton

Every Triton product is guaranteed for a period of 30 days from date of purchase against a fault developing in either the materials or the workmanship during manufacture. To avail of their extended 3 year warranty, you must register your product online at Triton Warrantty Registration Any faulty goods shall be repaired or replaced free of charge. Proof of purchase is required.

Kreg

Kreg offers a 1 year warranty on all non-consumables.

GMC Power Tools

If your product has developed a fault within 30 days, please return it to us along with your proof of purchase (email address is usually enough) and we will resolve the problem with GMC’s support. This must be reported by email to [email protected] detailing the fault. Supporting pictures can clarify issues and speed things up.

To activate the extended 2-year guarantee, you must register the product at https://www.gmctools.com/en-GB/ProductRegister  within 30 days of purchase. Should you not wish to register, a standard 30-day guarantee period will apply.

This guarantee, and the guarantee period begins on the date of retail purchase as detailed on your sales receipt.

If this product develops a fault after 30 days, a guarantee claim must be submitted. Your original receipt indicating the place and date of purchase and product designation, precise details of the fault requiring correction, your guarantee certificate, and your name and address must be submitted to validate the claim.


 

Nuair

Comes with a SIP 12 month warranty. The process is the same as for SIP above.

 

 

Bernardo

Bernardo machines warrant that their products be free of defects in workmanship or materials for a period of 12 months from the date of purchase. Repair, replacement or supply of the affected part is at their discretion. Labour or costs for re-commissioning will be borne by the purchaser.

Unicraft

Unicraft machines warrant that their products be free of defects in workmanship or materials for a period of 12 months from the date of purchase. Repair, replacement or supply of the affected part is at their discretion. Labour or costs for re-commissioning will be borne by the purchaser.

Holzstar

Unicraft machines warrant that their products be free of defects in workmanship or materials for a period of 12 months from the date of purchase. Repair, replacement or supply of the affected part is at their discretion. Labour or costs for re-commissioning will be borne by the purchaser.

 

Metallkraft