Terms & Conditions
Terms and Conditions
Trading terms and conditions of ieDepot.ie & ieDepot Marketing Ltd
These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
We are: ieDepot Marketing Ltd
Our address is: 4 Cottage Hill Commercial Park Loughrea Co Galway
Company registration number 319448 VAT Number:IE6339448O
You are: a visitor to Our Website / our customer
The terms and conditions
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you or from you to us, whether all or part of the distance.
“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.
“Our Website” means the entire computing hardware and software installation that is or supports Our Website.
“Goods” means any of the Tools, Hardware or other products or services we have for sale on Our Website and which you may make an offer to buy.
“Content” means any material in any form published on Our Website by us or any third party with our consent.
“Material” means Content of any sort posted by you on Our Website
2 Our contract with you
These terms and conditions apply:
2.1 So far as the context allows, to you as a visitor to Our Website; and
2.2 In any event to you as a buyer or prospective buyer of our goods or services.
2.3 We shall accept your order by e-mail confirmation, after you have completed the checkout process on our website or if you have given your order over the phone. Automated emails do not constitute an acceptance of your offer. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall dispatch your order.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
2.5 Unfortunately, we cannot guarantee that the Goods advertised on Our Website are all available. We do attempt to show correct quantities in stock on the product page but occasionally this may not be accurate. It is not our intention to deceive you, as our policy is to stock what we sell. Typical stock levels would be about 98%. The other 2% is for special order items and will be displayed as being a special order with a typical delivery time shown.
2.6 If we do not have all of the Goods you order in stock, we may offer you an alternative. If this happens you may:
2.6.1 accept the alternatives we offer;
2.6.2 cancel all or part of your order;
2.7 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms shall continue to apply.
2.8 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but no later than 30 days from the date of cancellation of your order. Refunds will only be made to the card used to make the purchase.
3 Your account with us
3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
3.2 If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any person from using your computer. We will maintain the security of our servers. We do not get or keep your credit card information.
3.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
3.4 We reserve the right to refuse you access to Our Website.
4 Price and Payment
4.1 We endeavour to keep Our Website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price. However, at our discretion, we may decide to absorb this cost.
4.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Euros will be borne by you.
4.3 Any information given by us in relation to exchange rates are approximate only and may vary from time to time. Please check the Euro price on the site to determine the exact cost that will be applied to your account. Each bank can charge a slightly different rate from the next bank or what our sites convert the Euro to.
4.4 Prices include Irish value added tax. If you show by your delivery address that you reside outside the European Union, VAT will be deducted at the payment point.
4.5 Quotes & Proforma Invoices do not hold items out of stock for you. Quotes are subject to current pricing rules. If you intend to go ahead with a quote please do as soon as possible as prices are subject to change.
5.1 Deliveries will be made by post / a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery. You must supply a telephone number on the order page for the delivery driver to make contact. You may also choose to pick up your order at ieDepot's warehouse.
5.2 If we are unable to deliver your order after two calls by our carrier, we will notify you to try to arrange an alternative date for delivery, If we cannot contact you after 5 days from the first time we attempted delivery, we will cancel your order and return money paid for the Goods. We will retain any charge or costs we incurred attempting to make your delivery including costs for return carriage and restocking. The costs deducted for delivery may be higher than that charged as we may have absorbed some or all of the delivery charges in return for you purchasing the Goods. A restocking charge of 20% is subject to a minimum of €15.
5.3 We may deliver the Goods in instalments if they are not all available at the same time for delivery.
5.4 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
5.5 Goods are sent by post or courier. We will send you a message by email to tell you when we have dispatched your order.
5.6 You have 2 days from receipt of delivery to you or your representative to report shortages, damages or mistakes. Please check your delivery in this timeframe and report any issues. Claims outside of this cannot be considered.
5.7 If you haven't received your parcel item within 3 days of receiving your tracking number, please contact us. Where your parcel has been received and you subsequently make a claim of non-receipt you agree that we can contact the police or relevant authorities in your jurisdiction and share your personal details and order details so the claim can properly be investigated.
6 Cancellation of an Order
6.1 If you are a citizen of the European Union, and you bought the Goods online or over the phone as a Consumer, you may cancel your order at any time before we dispatch your order or before the expiry of 20 working days from the date you receive your order, not including the day you received it. The date of receiving order is defined as from the day your goods were delivered to you, your nominated neighbour/receiver or your dedicated safe place
6.2 As required by the Distance Selling Regulations, details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.
6.3 If you cancel before we have sent the Goods, we will refund you the price of the Goods and the cost of delivery, if any.
6.4 If as a non-consumer you cancel after we have dispatched the Goods/Order, we will refund the price of the goods only, less any additional shipping charges we may incur and a restocking fee of 20% of the value of the goods, subject to a minimum of €15. Additional shipping costs as outlined in 5.2 above will be deducted
6.5 The option to cancel or return your order is not available if the goods are:
6.5.2 Made or altered to your specification;
6.5.3 Shrink-wrapped or otherwise sealed electronic media such as software or DVD, which has been opened.
6.5.4 Newspapers or magazines or other datable material.
6.5.5 Consumable products. Items such as saw blades, sandpaper, fluids, screws, planer blades, router bits, drill bits, welding torches and welding consumables including gas.
6.6 If you cancel your order after we have dispatched the Goods, you must return them to us within 20 days after you or your agent receives them in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn, missing packaging, damaged packaging, missing manuals, missing certificates, missing accessories or damaged. We reserve the right to check and test all returned goods and make the sole determination as to their fitness for resale.
6.7 You are responsible for the cost of returning the Goods.
6.8 To assist us in identifying your Goods on receipt by us, we ask that you email us at [email protected] for a returns authorization number (RMA) which should be placed below our address/returns label. Without this, your item might get returned to stock without being credited to you. So please obtain an RMA number first so as we can assure proper processing of your returned Good(s).
6.9 If we have not received the Goods back within 14 days then may interpret that you wish to keep the Goods. It is up to you to make sure the Goods are returned in a timely fashion and are responsible for your own circumstances.
6.10 On the return of the Goods which must be in a resalable condition as determined by us we will refund your money within 30 days. Any decision made about the Goods lack of fitness for resale will be communicated to you by email within 4 business days of receiving the returned Goods. We will always attempt to return the money faster than the 30 days.
6.11 This paragraph does not affect your rights in the event that the Goods are faulty or if we sent you the wrong item.
7 Foreign taxes, duties and import restrictions
7.1 If you are not in the Republic of Ireland, we have no knowledge of, and no responsibility for, the laws in your country.
7.2 You are responsible for purchasing the Goods and whether they can be lawfully imported to your country and for the payment of import duties and taxes of any kind levied in your country.
8 Goods returned
8.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the product, please tell us at the earliest opportunity:
8.1.1 Exactly what is the fault;
8.1.2 The date, if relevant, when the fault became apparent;
8.1.3 When and how you discovered the fault;
8.1.4 How the fault affected your use of the Goods;
8.2 To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:
8.3 You must tell us by email message to [email protected] or by letter to our land address at the top of this agreement, that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns RMA number. If you send goods to us without a RMA number, we may not be able to identify sufficient details to enable us to attend to your complaint and your goods may not be processed properly.
8.4 The Goods must be returned to us as soon as any defect or fault is discovered. Any further use of the Goods after the defect or fault has become apparent will invalidate your warranty and your right to return the Goods. If the Goods are returned to us and it is apparent that this condition has not been met then you will not have any rights under these Terms and Conditions.
8.5 So far as possible, Goods should be returned:
8.5.1 With both goods and all packaging as far as possible in their original condition;
8.5.2 Securely and properly wrapped;
8.5.3 Including our delivery slip;
8.5.4 At your risk and cost.
The procedure for the return of Goods is set out in these Terms and Conditions. If you do not follow this procedure, we will unlikely be able to identify you as the sender of the goods and or be unable to process your return.
8.6 For consumer warranty returns, we will arrange pickup of your item(s), for either return to our warehouse or to the manufacturer for inspection and/or repair. It is your responsibility to prepare the returned item(s) for shipment and to make sure they are securely and properly packaged (or on a pallet if required) to protect the item(s) against transit damage or inclement weather when being picked up or being delivered. We will require you to confirm by email that the item(s) are prepared for pickup and we will then arrange the pickup. It is not possible for ieDepot to arrange pickup for items that have not been properly prepared.
8.7 For non-consumer returns the customer is responsible for return of the items to ieDepot's warehouse.
8.8 Please see our returns policy here https://www.iedepot.ie/return-policy
9.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
9.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention any that you find.
9.3 We give no warranty and make no representation, express or implied, as to:
9.3.1 The adequacy or appropriateness of the Goods for your purpose;
9.3.2 The truth of any Content on Our Website published by someone other than us;
9.3.3 Any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;
9.3.4 Compatibility of Our Website with your equipment, software or telecommunications connection.
9.4 Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
9.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
9.6 In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.
9.7 The above two sub paragraphs do not apply to a claim for personal injury.
10 Content and Intellectual Property Rights
10.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in the text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
10.2 We also claim copyright in the designs and compilation of all Content of Our Website. The title, ownership rights, and shall remain the sole property of us and/or the other content provider. We will strongly protect those rights in all countries.
10.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
10.4 You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
10.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
11 Your email address
11.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
11.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
11.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
12 Your Material
12.1 If you post any Material in Our Website, you warrant that you own the copyright in it and you accept all risk and responsibility for it. You grant to us the right to edit, copy, publish, distribute, translate and otherwise use it in any medium and for any purpose.
12.2 You agree that if you do post any Material on Our Website, in doing so, you grant to us a non-exclusive, irrevocable, royalty-free, right in perpetuity to use that Material in any way whatever, throughout the World in any medium. You agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Material.
12.3 You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at our request.
12.4 You represent and warrant that:
12.4.1 you own the rights to all of the Material that you post;
12.4.2 any fact stated in your Material is accurate;
13 System Security
13.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.
13.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
13.3 You may not use any software tool for the purpose of extracting data from our website.
13.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
14 Acceptable Use Policy
As a condition of your use of Our Website, you agree to comply with these provisions:
14.1 You will not use or allow anyone else to use the Web Site to post or otherwise publish:
14.1.1 Copyright works;
14.1.2 Any Material which violates the law of any established jurisdiction;
14.1.3 Software which assists in or promotes: emulators, phishing, hacking, password cracking, IP spoofing;
14.1.4 Links to any of the material specified in this paragraph;
14.1.5 Pornographic Material;
14.1.6 Any Material promoting discrimination or animosity to any person on grounds of gender, race or colour.
14.2 You will not use the Services for spamming. Spamming includes, but is not limited to:
14.2.1 The bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;
14.2.2 The sending of junk mail;
14.2.3 The use of distribution lists that include people who have not given specific permission to be included in such distribution process;
14.2.4 Excessive and repeated posting off-topic messages to newsgroups;
14.2.5 Excessive and repeated cross-posting;
14.2.6 Email harassment of another Internet user, including but not limited to, transmitting any threatening, libellous or obscene Material, or Material of any nature which could be deemed to be offensive;
14.2.7 The emailing of age inappropriate communications or content to anyone under the age of 18.
You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material or the infringement by you, or by any other person using your computer, of any intellectual property or other rights of any person.
16 Miscellaneous provisions
16.1 When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
16.2 Where we provide goods or services without a specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual or other obligation upon us in respect of those goods or service.
16.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit or obligation.
16.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
16.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
16.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
16.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
16.8 This Agreement shall be governed by and construed in accordance with the law of the Republic of Ireland. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
16.9 Consumable item brands & colours may differ from those pictured.
16.10 Commercial customers can avail of extended warranties and pick up and return facilities for warranty claims. Please email [email protected] for a quote on a specific item/product. Please note this is not available on all products. Only available at the time of purchase.
17.0 Rent free gas bottles require a refill or the return of the empty bottle within 24 months or a rental charge is chargeable per additional year or part of. Refilling the bottle resets the rent period for an additional 24 months from the date of the refill. Yearly rental charges for overdue bottles (inclusive of VAT): 2 Litre bottle €25, 9/10 Litre bottle €65, 20 Litre bottle €85 and a 50 Litre bottle €140.
17.1 Gas bottles being returned by courier need to be securely packaged in a box with lots of packaging to avoid getting damaged in transit. Please note that if we receive a bottle back that is not in a box, we will no longer be able to supply bottles to you.
If the carrier refuses to carry the bottle because it is not packaged correctly or the bottle is damaged due to insufficient packaging then you will be liable for the cost of the bottle.